To make booking easier for users train tickets and avail other train related services through Indian Railways Catering and Tourism Corporation (IRCTC) platform, offered by Indian Railways AI chatbot he called AskDisha 2.0. The chatbot offers users a range of services like booking tickets and refunds and even provides the necessary information.
Here’s everything you need to know about IRCTC’s AI chatbot.
What is AskDisha 2.0?
AskDisha 2.0, also known as Help Seek TO Digital Interaction anytime, is an artificial intelligence and machine learning based chatbot powered by CoRover.AI. The chatbot supports Hindi, English and Hinglish and is available on both IRCTC’s mobile app and website.
With AskDisha 2.0, you can book tickets, check PNR status, cancel tickets, etc. offered by the train ticket booking platform using simple commands. facilitates a number of services such as
Apart from these, AskDisha 2.0 also supports voice commands and offers users access to the service using voice commands to access the services.
Services powered by AskDisha 2.0
- Book a ticket
- Check PNR Status
- Cancel the ticket
- Get refund status
- Change boarding station
- Check Booking History
- See Electronic Ticket
- Download ERS
- Print and share the e-Ticket
How to access AskDisha 2.0
- AskDisha 2.0 is available on IRCTC’s website as well as mobile app.
- Open the picture to access it
IRCTC website - Look for the AskDisha 2.0 logo in the lower right corner of the home page
- Enter the required details or simply start typing your query in the text box below
- Alternatively, you can also click on the “microphone” icon to speak your command.
- To use AskDisha 2.0 on your phone, download the IRCTC Rail Connect app on your smartphone
- Look for the AskDisha 2.0 icon and start typing or speaking your query.
